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Jake and Caitlin Buckner Kent
Melissa at RLX Travel Group was amazing to work with. My husband and I decided to use a travel agent to book and plan our honeymoon so we didn't have to worry about anything. After doing some research on the best travel agents we stumbled upon Melissa. After our first phone call with Melissa we both knew that we had to use her. She was so personable and wanted to make sure she really booked a trip that highlighted everything we wanted to do and she did just that. She put a lot of time and thought into different locations that offered everything we wanted. She arranged different tours for us to take and aligned everything up so that all we had to do was show up. While on our honeymoon our original tour got cancelled the night before we were supposed to go and Melissa called us right away and worked very hard finding a different tour for us to go on. She really stepped above and beyond making sure we were still able to go somewhere rather than just saying that she was sorry we weren't able to go like other travel agents would have. It was a pleasure to work with Melissa and RLX Travel Group. We have referred her to our friends and will continue to use her in the future!
WOW - talk about personal support! Melissa Fail with RLX Travel Group did a fantastic job making our vacation stress free and essentially perfect! I have used travel agencies in the past for cruises & short trips with success, but Melissa went above and beyond with the personal support and attention to detail. She really wanted to know what we were looking for to make our very own perfect vacation. From picking the perfect flight times -to finding a magnificent bungalow on the beach -to working some magic with the resort for all those extras you don't get without asking. Thank you so much for making our 20th anniversary vacation in Bermuda so special!
Melissa met or exceeded all of our expectations in the planning and scheduling of our Western Caribbean cruise in May. She was certainly professional in all of our dealings with her and we appreciated her level of experience that she shared with us. In our first meeting with her she spent more than three hours at our home making sure she knew exactly what we wanted since this was our first cruise. One thing we particularly liked was the timeline she prepared for our group of 14. It was extremely helpful in keeping all of us on track to meet deadlines for the trip. Our group was spread out over three states which made her work even more essential in keeping all of us posted on plans for the trip. The travel packet she prepared for each person in our family group was very thorough and much appreciated. We have already recommended Melissa to numerous friends, and we have shared our good experiences using her as our travel consultant.
Melissa was GREAT. She set everything up so all we had to do was go have fun. We had a private guide all through Austria and Germany. He was very knowledgeable of all the sites we wanted to see. He made sure we were set for the next day. When he ended his part in Paris he made sure we were set up for the rest of our trip. When we had some issues in Paris Melissa even helped get some of our money refunded for services that she had set up that the tour group didn't follow through on. Melissa walked us through every step of getting prepared to go. She made travel tags for our luggage so we could easily identify our bags. I HIGHLY recommend RLX Travel Group to set up any of your travel needs. There is so much more I could say it's just to hard to put into words what a wonderful job Melissa did. We will definitely use her again when we go back to Germany. I give her 10 stars....
We have worked with Melissa to plan several vacations over the last few years. She is fantastic to work with and we could not be happier. She provides several options to choose from and then personalizes our vacation based on our specific needs and preferences. I love that she keeps a file for us to document what we liked or would have changed for the next vacation. Whenever we have a question or concern while on our vacation she is only an email or phone call away with a quick response (even when I needed help outside of business hours). I love that she sends a physical and electronic version of our itinerary along with a gift before each vacation. I have recommended her to family members. My mom told me she is as equally impressed with her as I am. I also have to mention she is an expert on Hawaiian vacations. She has planned two trips to Hawaii for us. And don’t worry if you aren’t in the same city or state as Melissa, I have been able to work with her from Missouri without any issues. I feel like I am working with a friend that really cares about helping us have the best vacation possible.