SEE WHAT OUR CLIENTS ARE SAYING ABOUT US
Bryan and Stephanie C.
The trip to Italy was hands down perfect!!! The concierge service upon arrival and departure was excellent and surely saved us a great deal of time - once again several flights arrived at the same time and of course the Milan airport upon departure was extremely busy so having them there waiting was absolutely worth it!! I’m sure saved us hours!
All the accommodations were top notch - can’t say enough good things about all of them. The rooms, the service, the food, the staff were all 5 star plus!!!
Each one of our tours was absolutely excellent and the guides went out of their way to make the experiences everything we wanted and more!
It truly was a trip of a lifetime and made celebrating our 30th even that more special because there was not one hiccup in the whole experience! You won't be disappointed having Melissa plan your next vacation!
Melissa Fail was an amazing travel agent! It was our first time ever using someone to help us plan out our trip, and we were NOT at all disappointed. In fact, we were absolutely delighted to have her help us out! She listened very attentively not only to exactly what we asked for, but did a great job interpreting the type of vacation that we wanted. Consequently, she offered several outstanding suggestions and add-ons.
Perhaps most valuable to us is that we are a bit hard to deal with, and had some changes here-and-there. Melissa rolled with the punches, and made the planning process a real pleasure.
I would highly recommend that you get Melissa to help you out on your European (or any other) adventure!
The ABSOLUTE best service in the business! Melissa and Cassidy were with us on our 40 day trip to Europe and Great Britain from planning to the time we arrived back home. It didn't matter the time, if there was a problem all I had to do was call and they fixed it.
Post trip we were to stay in London. The hotel got our reservations messed up. I called Cassidy and he immediately went into fix it mode. 5 minutes later we were checked into an upgraded room with free drinks as an apology from the hotel because it was their mess up.
I can't say enough good things about Melissa and Cassidy! I'll always travel with them from now on!
Working with Melissa at RLX Travel has been a most positive experience. Not only does she know her stuff, she also is prompt to respond to questions and communicates clearly and quickly.
She gives options, but focuses on what we need, customizing her service with timely and cost-saving information. A pleasure to work with!
We have worked with Melissa to plan several vacations over the last few years. She is fantastic to work with and we could not be happier. She provides several options to choose from and then personalizes our vacation based on our specific needs and preferences. I love that she keeps a file for us to document what we liked or would have changed for the next vacation. Whenever we have a question or concern while on our vacation she is only an email or phone call away with a quick response (even when I needed help outside of business hours). I love that she sends a physical and electronic version of our itinerary along with a gift before each vacation. I have recommended her to family members. My mom told me she is as equally impressed with her as I am. I also have to mention she is an expert on Hawaiian vacations. She has planned two trips to Hawaii for us. And don’t worry if you aren’t in the same city or state as Melissa, I have been able to work with her from Missouri without any issues. I feel like I am working with a friend that really cares about helping us have the best vacation possible.