FAQ & POLICIES

You will receive your RLX document pouch approximately 2-3 weeks to departure chock full of destination information, boarding documents and more.

In many cases, payments are easily accommodated. Once we have designed your vacation, we will work through the details with you.

This depends on the type of vacation you choose and the location you wish to visit. We will help determine whether a passport and/or visa is required for your bucket list trip. If you do not have appropriate documentation, we will connect you with reputable companies who will help you obtain your passport and/or visas.

We will provide advice for the best solution depending on the port or location to which you travel. We can easily reserve a private car with chauffeur, arrange cruise line transfers, purchase train tickets or rent a car for you.

Travel insurance is coverage provided by a policy purchased from a reputable company protecting you from certain financial risks and losses that may occur while traveling. Some of the losses may be minor, like lost luggage. However, experiencing a medical emergency overseas or needing to cancel your vacation at the last minute will be a significant cost and it makes good financial sense to consider purchase of travel insurance.

Absolutely! We highly recommend purchasing travel insurance. Your vacation is a significant investment, and travel insurance helps protect you from financial risks and losses during your journey. It's a smart way to ensure peace of mind while you explore the world.

While we don't sell insurance directly, we collaborate with reputable insurance companies and can recommend plans that suit your needs. If you have specific questions about coverage, we'll connect you with the right insurer to ensure you get the best protection for your trip.

We are happy to provide information for much-needed items to take along on your journey as well as tips on what to expect on your cruise. A packing list designed to include clothing pieces as well as important gadgets for the journey will be given to our cruise clients for planning purposes.

When most people think of cruising, they envision a 7-10 day vacation that delivers the relaxation they are longing for with amazing meals and entertainment. World Cruises are significantly longer in length and are generally 91-240 days in long. These voyages offer a great value for those who wish to see the world without all the headaches that go into planning trips over land.

You should plan to book your world cruise at least 18 months prior to embarkation. This will help ensure you are able to secure the stateroom of your choice and the deck location you most prefer. Many loyal world cruisers book their cruise the minute the itinerary is available for booking. If you have a certain cruise line, itinerary and sail date in mind, please let us know. RLX is notified in advance and can typically book your cruise before the itinerary opens to the public. This is a great advantage to you!

Yes, we do! Whether it's a 7-Day cruise or a longer repositioning voyage, we put the same meticulous care into planning. From pre-cruise and post-cruise hotels to transportation, shore excursions, travel insurance, and roundtrip air, we've got you covered for a seamless and enjoyable cruise experience.

Absolutely! Adventure means different things to different people, and we tailor our recommendations to your unique preferences. Whether you want to hike the Incan Trail, see snow monkeys in Japan, go on a desert safari in the UAE, or board a private jet for continent-hopping, we can arrange it. We also design amazing Expedition Voyages with luxury cruise lines, offering activities like kayaking, zodiac excursions, and helicopter flights. If you're dreaming of an icebreaker ship to Antarctica or swimming with penguins in the Galapagos, we've got you covered!